Privacy Policy

Privacy Policy of Al Haramain Jewellers

1. Introduction

Welcome to Al Haramain Jewellers (“we”, “us”, “our”). We are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or use our website, place an order, or interact with us in store or online.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, date of birth

• Email address, phone number

• Billing and shipping addresses

• Payment information (e.g., last four digits of card, transaction ID)

• Account credentials (username, password, etc.)

b. Technical / Usage Information

• IP address, browser type and version

• Device information (e.g., OS, device model)

• Pages visited, referral URLs, time stamps

• Log data and analytics (e.g. via Google Analytics or similar tools)

c. Cookies and Tracking Technologies

• We use cookies, web beacons, local storage, and similar technologies to collect usage data and improve user experience.

• Cookies may be essential (to run the site), performance, functionality, or marketing cookies.

d. Communications and Correspondence

• If you contact us (via email, phone, chat), we keep a record of your communication.

• Feedback, reviews, or survey responses you provide.

3. How We Use Your Information

We use your information for:

• Processing and fulfilling orders, payments, and deliveries

• Creating and managing your account

• Customer support, inquiries, and troubleshooting

• Sending confirmations, notifications, and service messages

• Marketing, promotions, newsletters (only if you opt in)

• Analytics and to improve our website, services, and offerings

• Fraud prevention, security, and compliance

• Legal record-keeping and responding to lawful requests

4. Legal Basis for Processing

Where applicable under data protection laws, our legal bases include:

• Contract performance: processing necessary to carry out our agreement (e.g., fulfilling orders)

• Consent: where you have given consent (e.g. for marketing)

• Legitimate interests: for business operations, analytics, fraud prevention (balanced against your rights)

• Legal obligations: complying with applicable laws, tax, accounting, or regulatory requirements

5. Sharing Your Information

We may share your data with:

• Service providers & vendors: payment processors, logistics/shipping, IT vendors, hosting providers

• Marketing / analytics platforms: email services, analytics tools, advertising networks

• Affiliates or subsidiaries: if applicable, under strict confidentiality

• Legal and regulatory authorities: when required by law or court order

• Business transfers: in case of merger, acquisition, or sale of assets (with appropriate protections)

We will not sell your personal data to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement reasonable security safeguards including:

• Encryption (SSL/TLS) for data in transit

• Secure servers and infrastructure

• Access controls, identity verification, password policies

• Regular security assessments, software updates, and monitoring

However, no system is entirely secure. In case of a data breach potentially affecting your rights, we will follow applicable legal obligations, including notifying you and relevant authorities.

7. Data Retention

We retain your personal data only as long as necessary:

• To fulfill the purposes described above (orders, support, etc.)

• To comply with legal, accounting, tax, or regulatory obligations

• When no longer needed, data is securely deleted or anonymized

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Right to access your data

• Right to correct or update inaccurate information

• Right to delete or erase your data (subject to legal constraints)

• Right to restrict or object to processing (e.g. for direct marketing)

• Right to data portability (receive your data in a machine-readable format)

• Right to withdraw consent (for processing based solely on consent)

To exercise these rights, contact us using the information below. We may verify your identity before taking action.

9. Cookies & Tracking Preferences

You can manage or disable cookies through your browser settings or via the cookie banner/preferences on our website. Disabling some cookies may limit certain functionality or features of the site.

10. Children’s Privacy

Our services are not intended for individuals under the minimum age of consent (e.g. under 13 or as determined by law in your jurisdiction). We do not knowingly collect or solicit personal data from minors.

11. International Transfers

Your data may be transferred to and stored on servers located outside your country. We ensure such transfers comply with applicable legal safeguards (e.g. standard contractual clauses or approved mechanisms) to protect your rights.

12. Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top will reflect changes. Significant changes will be communicated (e.g. via email or prominent notice on our website). Your continued use of our services after changes means you accept the updated policy.

13. Contact Us

If you have any questions, complaints, or wish to exercise your rights, contact:

Al Haramain Jewellers
Address : Liaqat Bazar Saddar Cantt Peshawar
Phone: +92- 344-2144117